{"id":7085,"date":"2025-09-24T15:55:52","date_gmt":"2025-09-24T07:55:52","guid":{"rendered":"https:\/\/gildedflux.com\/?page_id=7085"},"modified":"2025-12-16T15:17:50","modified_gmt":"2025-12-16T07:17:50","slug":"shipping-delivery","status":"publish","type":"page","link":"https:\/\/gildedflux.com\/?page_id=7085","title":{"rendered":"Shipping &amp; Delivery"},"content":{"rendered":"\n<p><strong>1. Introduction<\/strong><\/p>\n\n\n\n<p>Thank you for choosing GildedFlux. We are committed to delivering your curated selection of men&#8217;s and women&#8217;s footwear\u2014from elegant boots and formal dress shoes to comfortable casuals\u2014directly to your doorstep. This Shipping &amp; Delivery Policy outlines everything you need to know about how we get your order to you, including processing times, shipping options, costs, and international delivery procedures. Please read this policy carefully before placing your order.<\/p>\n\n\n\n<p><strong>2. Order Processing<\/strong><\/p>\n\n\n\n<p>All orders are processed and verified within&nbsp;<strong>1-2 business days<\/strong>&nbsp;(Monday through Friday, excluding Hong Kong public holidays) after payment confirmation. This includes payment verification, quality control checks, and careful packaging to ensure your shoes arrive in perfect condition.<\/p>\n\n\n\n<p>Please note that orders placed after 2:00 PM HKT (Hong Kong Time) or on weekends\/public holidays will be processed on the next business day. During major sale events or holiday periods (such as Black Friday, Cyber Monday, or Christmas), processing times may be extended by an additional 1-3 business days. We will notify you via email if there are any significant delays in processing your order.<\/p>\n\n\n\n<p><strong>3. Shipping Methods &amp; Destinations<\/strong><\/p>\n\n\n\n<p>We ship internationally from our warehouse in Hong Kong. To ensure reliability and provide tracking, we partner with leading global carriers, including&nbsp;<strong>DHL, FedEx, and UPS<\/strong>, as well as standardized postal services.<\/p>\n\n\n\n<p>The available shipping methods and carriers will be displayed at checkout based on your delivery address. Options typically include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Standard Shipping:<\/strong>&nbsp;The most economical option.<\/li>\n\n\n\n<li><strong>Express Shipping:<\/strong>&nbsp;A faster, premium delivery service.<\/li>\n\n\n\n<li><strong>Expedited Shipping:<\/strong>&nbsp;Our fastest available option for urgent deliveries.<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Shipping Costs<\/strong><\/p>\n\n\n\n<p>Shipping costs are calculated based on your delivery address, the total weight and dimensions of your package, and the shipping speed you select. The exact shipping cost will be displayed clearly and itemized before you complete your purchase.<\/p>\n\n\n\n<p>We are pleased to offer&nbsp;<strong>FREE Standard Shipping<\/strong>&nbsp;on all orders over [e.g., $150 USD]. This offer and any other promotional shipping deals will be automatically applied at checkout.<\/p>\n\n\n\n<p><strong>5. Delivery Timeframes<\/strong><\/p>\n\n\n\n<p>Local Delivery: The delivery of Products to local addresses within the territory where the Company operates shall be completed within 2 to 6 business days from the date on which the Order is confirmed and the full payment is received by the Company. Business days here refer to regular working days excluding weekends and statutory public holidays.<br><\/p>\n\n\n\n<p>International Delivery: For orders shipped to addresses outside the aforesaid territory, the delivery period shall be 4 to 9 business days, calculated from the date of the Order\u2019s dispatch from the Company\u2019s warehouse. This timeframe excludes any delays arising from customs clearance procedures, international transportation disruptions, or force majeure events beyond the Company\u2019s reasonable control. The Company shall make reasonable efforts to ensure timely delivery but shall not be liable for delays caused by factors outside its direct management.<\/p>\n\n\n\n<p><strong>6. Order Tracking<\/strong><\/p>\n\n\n\n<p>Once your order has been shipped, you will receive a shipping confirmation email containing your&nbsp;<strong>tracking number<\/strong>&nbsp;and a direct link to the carrier\u2019s tracking page. You can use this to monitor your package&#8217;s journey in real-time.<\/p>\n\n\n\n<p>If you have not received a tracking email within 3 business days of placing your order, please first check your spam\/junk folder. If it is not there, please contact our customer service team for assistance.<\/p>\n\n\n\n<p><strong>7. International Orders: Customs, Duties, and Taxes<\/strong><\/p>\n\n\n\n<p><strong>GildedFlux is not responsible for any customs, import duties, taxes, or brokerage fees incurred on international shipments.<\/strong>&nbsp;These charges are the responsibility of the recipient and are determined by the customs authorities of the destination country.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Import Duties and Taxes:<\/strong>&nbsp;As the importer of record, you are responsible for paying all such charges to release your shipment from customs. We have no control over these costs and cannot predict what they will be.<\/li>\n\n\n\n<li><strong>Customs Declaration:<\/strong>&nbsp;All international shipments will be declared with the actual value of the goods and marked as &#8220;Merchandise.&#8221; Providing false information on customs forms is illegal.<\/li>\n\n\n\n<li><strong>Refusal of Shipment:<\/strong>&nbsp;If you refuse to pay the required duties and taxes, the shipment may be abandoned or returned to us. In such cases, we will refund the cost of the goods minus the original outbound and return shipping costs and any handling fees imposed by the carriers.<\/li>\n<\/ul>\n\n\n\n<p><strong>8. Delivery Issues<\/strong><\/p>\n\n\n\n<p><strong>a. Incorrect Address:<\/strong><br>It is the customer&#8217;s responsibility to provide a complete and accurate shipping address at checkout. We ship to the address you provide and cannot be held liable for packages shipped to an incorrect or incomplete address entered by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipping at your expense.<\/p>\n\n\n\n<p><strong>b. Failed Delivery Attempts:<\/strong><br>If the carrier attempts delivery and no one is available to receive the package, they will typically leave a notice with instructions. It is your responsibility to follow these instructions to arrange for pickup or redelivery. Packages that are not retrieved from the local carrier depot and are subsequently returned to us will be eligible for a refund of the product cost only, minus all shipping fees.<\/p>\n\n\n\n<p><strong>c. Lost or Stolen Packages:<\/strong><br>GildedFlux is not liable for packages that are marked as &#8220;delivered&#8221; by the shipping carrier. We are also not liable for packages stolen from your premises after delivery. Please contact your local postal authority or police department in the event of a stolen package.<\/p>\n\n\n\n<p><strong>9. Contact Us<\/strong><\/p>\n\n\n\n<p>For any questions regarding your order&#8217;s shipping status that are not answered by your tracking information, our customer service team is happy to help.<\/p>\n\n\n\n<p><strong>Email:<\/strong>&nbsp;contact@gildedflux.com<br><strong>Phone:<\/strong>&nbsp;(852) 52941797<br>*<strong>Please note:<\/strong>&nbsp;Our phone line is available Monday to Friday, 7:00 AM &#8211; 7:00 PM HKT, and Weekends, 10:00 AM &#8211; 5:00 PM HKT. For a faster response regarding shipping inquiries, email is often preferred as it allows us to handle your tracking number and order details more efficiently.*<\/p>\n\n\n\n<p><strong>Company:<\/strong>\u00a0TONGWEI ELECTRONIC COMMERCE CO., LIMITED<br><strong>Registered Address:<\/strong>\u00a0ROOM 104A 1\/F, ENTERPRISE BUILDING, 228-238 QUEEN&#8217;S ROAD CENTRAL, HONG KONG<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Introduction Thank you for choosing GildedFlux. We are committed to delivering your curated selection of men&#8217;s and women&#8217;s footwear\u2014from elegant boots and formal dress shoes to comfortable casuals\u2014directly to your doorstep. This Shipping &amp; Delivery Policy outlines everything you need to know about how we get your order to you, including processing times, shipping [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7085","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/gildedflux.com\/index.php?rest_route=\/wp\/v2\/pages\/7085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gildedflux.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gildedflux.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gildedflux.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gildedflux.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7085"}],"version-history":[{"count":4,"href":"https:\/\/gildedflux.com\/index.php?rest_route=\/wp\/v2\/pages\/7085\/revisions"}],"predecessor-version":[{"id":7183,"href":"https:\/\/gildedflux.com\/index.php?rest_route=\/wp\/v2\/pages\/7085\/revisions\/7183"}],"wp:attachment":[{"href":"https:\/\/gildedflux.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}